Refund policy

Return & Refund Policy – Loobiya

At Loobiya, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. All orders placed and delivered within the United States are governed by this policy

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed.
  • All original tags must remain attached.
  • Products must be returned in their original packaging.
  • Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be eligible for a return.

2. How to Start a Return

To initiate a return, please contact our support team at support@loobiya.com

Once your return request is approved, we will send you:

  • Return instructions.
  • A return shipping label (if applicable).

Please Note: Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item.
  • A defective product.
  • The wrong item or incorrect size.

Please contact us within 48 hours of delivery at support@loobiya.com with clear photos of the issue. We will review your request and provide an appropriate solution as quickly as possible.

4. Exchanges

We offer exchanges only for:

  • Damaged or defective items.
  • Incorrect items received.
  • Wrong size delivered.

Exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

Loobiya does not charge any restocking fees.

You will not be charged any restocking fee for returning an eligible item.

6. Refund Process

Upon receiving and checking your returned product, our team will inform you about the approval or status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing time: 5–7 business days.
  • Maximum refund processing time: up to 7 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

7. Discounts & Promotions

Refunds will not be issued for discount codes or promotional offers that were not applied at checkout.

Promotions or discounts need to be used during checkout, as they cannot be claimed or added after an order is completed

8. Customer Support

Our team is available to provide support and ensure a smooth shopping experience.