Privacy policy

Last updated: Aug 27, 2026

Loobiya manages this platform and online store, offering all associated tools, product lines, features, and digital services to deliver a tailored shopping experience for our customers (referred to as the "Services"). Hosted on Shopify, our store utilizes its infrastructure to deliver these capabilities. This Privacy Policy details the ways we handle, gather, and share your personal data when you browse our site, execute transactions, or get in touch with our team. Should any inconsistency arise between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy shall govern all matters regarding your personal information.

We invite you to read this Privacy Policy carefully. Accessing or using any part of our Services confirms that you have reviewed these guidelines and consent to how your information is gathered, managed, and shared as outlined herein.

1.Personal Information We Collect or Process

 When using the phrase "personal information," we mean data that identifies or can reasonably be associated with you or another individual. It does not include anonymous or de-identified data that cannot identify you. Depending on how you interact with our platform, your jurisdiction, and applicable laws, we may collect or process the following data categories:

  • Contact Details: Your full name, residential address, billing address, shipping destination, phone number, and email address.

  • Financial Information: Payment card details, credit or debit card numbers, banking details, payment confirmations, and transaction history.

  • Account Credentials: Account username, password, security verification details, personal settings, and shopping preferences.

  • Transaction Details: Items you browse, save to your wishlist, place in your cart, purchase, exchange, cancel, or return, along with past order logs.

  • User Communications: Details and messages submitted when contacting our customer support or reaching out to our team.

  • Device Specifications: Data about your web browser, operating system, network connection, IP address, and unique device identifiers.

  • Usage Records: Information about your activity within our Services, including navigation patterns, timestamps, and interaction frequency.

2. How We Gather Personal Data

Our store collects user information through these main channels:

  • Direct Input: Provided by you directly when registering an account, browsing our platform, reaching out to support, or submitting details on our site.

  • Automated Tracking: Collected automatically from your browser or device whenever you access our website, products, or online services, using cookies and similar tracking tools.

  • Service Providers: Obtained from third-party vendors engaged to handle specific technical operations or process data on our behalf.

  • Partners & External Entities: Obtained from business affiliates, marketing partners, or legitimate third-party organizations.

3. How We Use Your Personal Information

Depending on how you use our Services, your personal information may be used for the following operations:

  • Providing & Enhancing Services: To deliver our services, process payments, fulfill orders, save preferences, send account alerts, manage returns and exchanges, host product reviews, and offer personalized product suggestions.

  • Marketing & Promotional Campaigns: To deliver promotional offers and updates through email, text messages, or direct mail, as well as to show personalized ads on different online platforms based on your browsing habits and order history.

  • Security & Fraud Prevention: To verify account identities, secure transactions, detect and investigate suspicious or unlawful activities, and maintain the safety of our infrastructure. You are responsible for keeping your account credentials confidential.

  • Customer Support: To address user inquiries, provide assistance, and maintain positive customer relations.

  • Legal Compliance: To adhere to statutory requirements, respond to official legal requests or court orders, participate in legal proceedings, and enforce our store policies.

4. How We Disclose Personal Information

Under specific circumstances, we may share your information with third parties for legitimate business operations:

  • Service Vendors: Shared with Shopify and other operational partners providing IT maintenance, payment processing, analytics, cloud storage, and shipping fulfillment.

  • Marketing & Advertising Partners: Shared with advertising networks to deliver personalized ads based on your web activity. You can exercise your rights to opt out of targeted ad processing through our designated link. 

  • Direct Consent: Disclosed to third parties when requested or authorized by you (e.g., shipping carriers or social media login widgets).

  • Corporate Affiliates: Shared within our corporate group or affiliated entities.

  • Corporate Transactions & Legal Obligations: Shared in connection with business restructuring, asset sales, mergers, or insolvency proceedings, as well as to comply with statutory requirements or safeguard our legal rights."

5. Relationship with Shopify

Our store is hosted on the Shopify e-commerce platform. Shopify collects and processes data regarding your site interactions to run and refine its services. Your submitted data is stored and transmitted via Shopify's systems, which may involve international data transfers. Shopify may also utilize aggregated user interaction data across multiple merchants to enhance its platform features. In such instances, Shopify acts as a data controller responsible for handling user privacy requests. To learn more, visit the Shopify Consumer Privacy Policy or access the Shopify Privacy Portal.

6. Third-Party Websites & External Links

Our site may feature links to external platforms operated by independent third parties. Clicking these links takes you to websites outside our control. We advise reviewing their respective privacy and security notices. We are not responsible for the content, privacy practices, or data accuracy of third-party platforms.

7. Children's Data Protection

Our Services are intended for adult audiences and are not directed at minors. We do not knowingly gather personal information from children under the legal age of majority. Parents or legal guardians who believe their child has submitted personal data may contact us for immediate deletion. We do not knowingly sell or share personal data belonging to individuals under 16 years of age.

8. Security Measures and Data Retention

While we implement administrative and technical safeguards, no internet transmission or storage method is completely secure. We advise against sending sensitive data via unencrypted communication channels. We retain personal data only as long as necessary to manage your account, provide requested services, fulfill legal obligations, resolve disputes, and enforce contractual agreements.

9. Your Privacy Rights and Options

Depending on your regional privacy laws, you may hold the following rights regarding your personal data:

  • Right to Access / Know: Request details regarding the categories and specific pieces of personal data we maintain.

  • Right to Erase: Request the deletion of your personal information from our databases.

  • Right to Correct: Request updates or corrections to inaccurate or incomplete data.

  • Right to Data Portability: Request a copy of your personal data in a structured, portable format.

  • Right to Opt-Out: Request to opt out of the sale, sharing, or processing of your data for targeted advertising. If your browser sends a Global Privacy Control signal, our system will process it as an automatic opt-out request where required by law.

  • Communication Preferences: Unsubscribe from promotional mailings at any time using the link provided in our emails. Non-promotional transaction updates will still be sent.

You may submit privacy requests through our portal or by contacting us. For Shopify-processed data rights, visit the Shopify Privacy Center. We do not discriminate against users who exercise their privacy rights. Identity verification may be required prior to processing requests.

10. Complaints & Dispute Resolution

If you have concerns regarding our data handling practices, please contact us directly. Depending on your jurisdiction, you may also have the right to appeal our decision or lodge a complaint with your regional data protection authority.

11. Global Data Transfers

Your personal data may be moved to, stored, and managed in destinations outside your home region or country of residence. When transferring data from the European Economic Area (EEA) or the United Kingdom, we utilize standard contractual clauses or other legally sanctioned transfer frameworks

12. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or technical changes. Revisions will be published on this page with an updated "Last updated" date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Our support team is available to answer your questions and provide assistance whenever you need it.